Group Strategy Creation & Transformation Execution
One of the largest banks in Zambia want to create 3-year road map to become a top transactional bank in Zambia.
This included business transformation, technology rationalization and creation of a digital banking platform which was previously not present.
In addition, the bank wanted to relook at its credit and operational risk practices
Impact
1st 100% Digital Branch in Loas
5 Min Digital Account Opening
Digital KYC Using OTP and Facial Recognition
Zero Teller Branch
Approach & Key Challenges
Key Challenges
- Non consistent Client ID’s
- Heavy Cash Usage
- Manual Non-Digital Processes
Approach
- Arete mapped the operational processes, regulatory guidelines and existing bank IT architecture.
- Worked with the regulatory to seek approval for digital KYC including digital authentication using OTPs and Facial Recognition
- Created STP 100% digital workflows with NO use of paper.
- Eliminated Cash Teller from Branch